Frequently Asked Questions
FAQ
Here are answers to some of the most common questions we receive about our services and operations.
Ordering and Payment
1. How do I place an order?
– Browse our website and add products to your cart.
– Proceed to checkout and enter your shipping and payment details.
2. What payment methods do you accept?
– We accept major credit cards (Visa, Mastercard, Amex) and PayPal.
3. Is my personal and payment information secure?
– Yes, our website uses industry-standard encryption to protect your data.
Products and Ingredients
1. What are the ingredients used in Alayra products?
– Our products are made with natural, high-quality ingredients that are free from harsh chemicals and artificial fragrances.
2. Are Alayra products cruelty-free and vegan?
– Yes, our products are cruelty-free and vegan-friendly.
3. Do you offer any products for sensitive skin?
– Yes, we offer a range of products that are suitable for sensitive skin.
Shipping and Delivery
1. What is your shipping policy?
– We offer free standard shipping on all orders over [$X].
– Express shipping options are available for an additional fee.
2. How long does shipping take?
– Standard shipping typically takes 3-7 business days.
– Express shipping typically takes 1-3 business days.
3. Can I track my order?
– Yes, you will receive tracking information via email once your order has shipped.
Returns and Refunds
1. What is your return policy?
– We offer a 30-day money-back guarantee.
– If you’re not satisfied with your purchase, please contact us to initiate a return.
2. How do I initiate a return?
– Please contact our customer service team via email or phone to initiate a return.
3. When can I expect a refund?
– Refunds will be processed within 5-7 business days of receiving your returned item.
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Account and Login
1. How do I create an account?
– Click on the “Create Account” button on our website and follow the prompts.
2. I forgot my password. How do I reset it?
– Click on the “Forgot Password” link on our website and follow the prompts.
Contact Us
1. How do I contact Alayra’s customer service team?
– You can reach us via email at asfiyagulnaz.ag@gmail.com, phone at +91 8654524245, or through our website’s contact form.
